FAQ

How can I order from Sugar Treat? How much notice do you need?
The business operate from home. Orders need to be placed in advance as we don’t have any cake or dessert on display.
You can fill our online form to receive a free quote or send an email at sugartreat.gc@gmail.com
We may be able to accommodate you for same day order (minimum 6 hours notice and simple order) but we prefer to have at least 2 weeks notice.

What kind of cake do you offer?
All our cakes are covered in buttercream or other icings. We don’t cover our cakes in fondant but we use some for decorations.
Edible prints are also available for cakes and cupcakes.
See the list of our flavours. Don’t hesitate to ask us about a new flavour you would like. The family is always happy to try out a test run!
Our favourite combinations of flavours are:
. Chocolate Cake & Vanilla Buttercream
. Vanilla Cake & Berry Buttercream
. Caramel Mud Cake & Salted Caramel Buttercream
. Coconut and White Chocolate Cake & Lime Buttercream
. Red Velvet & White Chocolate Buttercream
. Lemon Cake & Silky Lemon Buttercream
. Marble Mud Cake & Chocolate Buttercream

Do you offer tasting?
Yes, for wedding cakes and larger orders. We have different tasting options to suit your needs. Click here for more details.

Do you deliver?
Yes, we do.
The fees are only $2 per km away from Coombabah with a minimum charge of $10.
Please note that cake of 3 tiers and over have to be delivered and set up at the venue.

Why do I need to pay a deposit?
A non-refundable deposit of 50% is required to confirm your booking and for us to buy the ingredients and special tools required for your order.
Once you accepted the quote, your deposit should be paid within a week.
For last minute orders (less than one week) we required full payment at the moment of placing the order.

What payment methods do you accept?
Bank transfer is our preferred method. Sugar Treat bank details will be provided with your invoice.
Pick up : Balance of your payment can be paid by bank transfer one week prior or by cash on the day.
Delivery : Balance of  your payment can be paid by bank transfer one week prior.

Cancellations
If you need to cancel your order the deposit is non-refundable. That is to cover other orders we had to turn down for that day and the ingredients and special tools we had to buy.
Please note that we can always change the design or size of your cake up to a week before the pick up date. We can also keep your deposit for a future order (subject to availability).

Storage
Most of Sugar Treat cakes and desserts should kept in a cool room (preferably air conditioned) away from sunlight.